Frequently asked questions

When will I need a referral?

You will need a valid referral from a GP or psychiatrist under the Better Access to Mental Health plan or the Enhanced Primary Care Plan if you wish to claim Medicare rebates for individual sessions with our psychologist.

You do not need a referral to see our counselling practitioners, if you are paying private fees, or if you are attending couple’s counselling.

How do I pay?

Payment is due in full at each session, either in cash or using the clinic’s EFTPOS facilities.  For your convenience, HICAPS and Medicare Easyclaim facilities are available to allow you to claim your Medicare or private health insurance rebates at the time of payment.

What should I bring to my first session?

If you haven’t returned your Client Intake and Informed Consent forms to the clinic prior to your first appointment, please bring these with you.

If you are claiming a Medicare rebate, please bring your valid GP referral to your first session.

If your fees are being covered by a third party, please bring details and verification of your third party provider.

What should I expect from my first session?

Your first session will typically involve discussion of your history and current issues of concern so that your treating practitioner can develop an intervention plan with you.